FAQ
Orders
We aim to ensure that you receive your order as quickly as possible. Once your order is shipped, you will receive an email with the required
information to track your order.
You can track your order:
As soon as you place the order, you will receive a confirmation SMS and email with the order number and the estimated time of delivery.
An order cannot be modified once it has been placed. However, you can contact us via email (hello@discoverpilgrim.com) or contact our
customer delight team (WhatsApp: 74000 97974) and we will do our best to assist you.
We offer free shipping for all orders above a certain value,
which is notified from time to time. We also offer Cash-On-
Delivery to many locations at no additional charge. Please
consider the shipping rates shown at the time of check-out to
be final.
Yes, we do have Cash On Delivery facility for all our orders.
You can order Pilgrim products online from various stores
including www.discoverpilgrim.com, Amazon, Flipkart, Myntra
and Nykaa. In case you want to place a bulk order via email or
call, please contact our customer care at
hello@discoverpilgrim.com or Mobile: 74000 97974 for
assistance. If you want to sell Pilgrim products from your store
or website, please contact us at hello@discoverpilgrim.com or
+91 7400097974
Once you place the order, it is shipped within 2 business days
(Mostly same day) and you can expect it to be delivered within
4-5 business days. Please note that our standard delivery times
are estimates and may vary due to external factors including
unexpected weather conditions, remote locations, and natural
calamities.
Yes, the billing and shipping addresses can be different.
No. We currently ship in India only.
Payments
Kindly contact us at hello@discoverpilgrim.com
or
WhatsApp us at +91 7400097974
and we will assist you in
making the online payment.
Returns
Kindly refer to our Shipping& Returns Policy.
PilgrimTRlBE Loyalty Program
It's super simple to redeem PilgrimMlLES.
Step 1: Login to your account on our website.
Step 2: Click on the PilgrimTRlBE icon on the homepage. or click here
Step 3: Go to 'My Rewards'. Click on 'Redeem points' and generate coupon code.
Step 4: Add products to cart
Step 5: Checkout and apply the code!
Contact Us
We would love to hear from you. Please get in touch at
hello@discoverpilgrim.com or WhatsApp +91 7400097974.
Ingredients
All our products are made keeping in mind The Pilgrim Code,
a set of values that we deeply believe in. Crafted with love, all
Pilgrim products are FDA-approved and free from toxins
parabens, sulfates, and mineral oils - common offenders on beauty product labels. We are PETA-certified vegan and cruelty-free - no animal has been harmed in the manufacturing or testing of the products.
Pilgrim is also proud to be "Plastic-Positive" as the company recycles more plastic than it uses for packaging purposes, showing its commitment to the environment.
The ubiquitous Toxic 20 chemicals are often the root cause of
imbalance in our skin-hair health. When eliminated from our
products altogether ("clean break"), our body has the ability to
reset and return to its natural & healthy state.
Yes, and we are proud of it :) We follow The Pilgrim Code, a
set of values that we deeply believe in. Crafted with love, all
Pilgrim products are FDA-approved and free from toxins like
parabens, sulfates, and mineral oils - common offenders on
beauty product labels. To know more about the toxins we
absolutely don't use, please click here.
No, we are very choosy when it comes to ingredients
selection, and are strictly against using any harmful chemicals
including parabens and sulfates (both SLS & SLES). You can read more about our code of conduct, The Pilgrim Code, here.
NOTE: Be careful while buying sulfate-free products. There are
brands which tell you the half-truth and say they don't use SLS,
while sulfates include both SLS and SLES.
We recommend that you check the Period After Opening
(PAO) mentioned on our packaging, or up to the best before
date, whichever is earlier.
Yes, some of our products contain fragrance and are clearly
stated in our ingredients as 'Parfum' or 'Perfume'. Products
which mention "Artificial Fragrance" on the package contain
fragrant essential oils that are suitable for the skin while
products that mention "Fragrance-free" on the package mean
the product contains no perfumes or fragrances.
Animal Testing
No, we are strictly against animal testing and we have been so
since the inception of the brand. We are proud to be
PETA-
certified cruelty-free
and
vegan.
Products
We believe that whether natural or synthetic, the ingredients
should be biocompatible with your skin. Not all ingredients that
are natural are good for your skin/hair and not all chemical
ingredients are bad. Most of the ingredients we use are natural
and have been carefully selected. To read about the toxic 20
ingredients that we absolutely avoid, please click here.
Yes, we are proud to be a vegan beauty brand!
