FAQ

After your order is shipped, you’ll receive a tracking link via email. Alternatively, you can also track it using the below link: https://discoverpilgrim.com/pages/track-your-order

As soon as you place the order, you will receive a confirmation SMS and email with the order number and the estimated time of delivery. ⚡

We provide free shipping for orders above a certain amount, which is updated regularly. We also offer cash-on-delivery in many areas at no extra cost. The shipping charges shown at checkout are final.

Yes, we do have Cash On Delivery facility for all our orders.

You can order Pilgrim products online from various stores
including www.discoverpilgrim.com, Amazon, Flipkart, Myntra
and Nykaa. In case you want to place a bulk order or sell Pilgrim products from your store or website, please contact our customer care at hello@discoverpilgrim.com or Whatsapp: 7400097974 for assistance.

Once you place the order, it is shipped within 2 business days and you can expect it to be delivered within 4-5 business days

Yes, the billing and shipping addresses can be different.

No. We currently ship in India only.

We regret to inform you that once you have placed an order, it cannot be modified. However, you can contact us via hello@discoverpilgrim.com or WhatsApp: 7400097974 and we will do our best to assist you.

Unfortunately, once an order is placed, the payment method cannot be altered.

We apologise for the inconvenience caused. Kindly try again after clearing your browser’s cache and cookies, or, try using a different payment method. However, if the issue still persists, kindly contact us at hello@discoverpilgrim.com or WhatsApp: 7400097974 and we will assist you.

We accept credit/debit cards, Net banking, UPI, and Cash on Delivery (COD).
*COD orders carry an extra convenience fee to be paid.

We apologize for the inconvenience. Please allow up to 24 hours for the confirmation email to arrive. If you don’t receive it, be rest assured that any deducted amount will be refunded to your source account within 3-5 working days

For paid orders, refund will be processed in the next 24-48 hours on cancellation/Returns/Failed Orders. Once the refund is processed, it takes around 3 - 5 working days to reflect in your source account

We only allow return in specific cases. Please refer to our Return Policy before applying for return. You can view our return policy at https://discoverpilgrim.com/pages/copy-of-shipping-returns

We would love to hear from you. Please get in touch at
hello@discoverpilgrim.com or WhatsApp +91 7400097974.

We are committed to using safe, effective, and FDA-approved ingredients that ensure high performance. We are paraben-free and use SLS and SLES in selected formulations for their excellent cleansing and foaming properties. They are carefully balanced to deliver effective results without being harsh, adhering to the highest safety standards.

We focus on choosing ingredients that are biocompatible with your skin for safe and effective results, whether natural or synthetic. While not all natural ingredients are good for your skin or hair, and not all synthetic ones are bad, we ensure that most of our ingredients are natural and carefully sourced. At Pilgrim, we pick the world’s best beauty ingredients to deliver the best results

YES, we are proud to be a PETA-certified, cruelty-free and vegan brand.

We recommend using our products within the Period After Opening (PAO) indicated on the packaging or by the Best Before date—whichever comes first

Yes, some of our products include fragrance, which is clearly listed in the ingredients as 'Parfum' or 'Perfume.'

Products labeled as having "Artificial Fragrance" contain skin-friendly fragrant essential oils. On the other hand, products marked "Fragrance-Free" do not contain any added perfumes or fragrances

Yes, and we are proud of it :) We follow set of values that we deeply believe in. Crafted with love, all Pilgrim products are FDA-approved and free from toxins like parabens, harmful chemicals, and mineral oils - common offenders on beauty labels.

Your order might be shipped in multiple packages. You will receive separate tracking details for each package. To track your order, please visit https://discoverpilgrim.com/pages/track-your-order

If you don’t see separate tracking links for your items or need further assistance, feel free to reach out to us via email at hello@discoverpilgrim.com or WhatsApp: 7400097974. We will do our best to assist you.

We apologise for the inconvenience caused. Please reach out to our customer support team via Email (hello@discoverpilgrim.com) or WhatsApp/ Call: 7400097974 and we can promptly have this rectified.

We take this matter seriously and sincerely apologize for the inconvenience you've faced. Please contact our customer support team on hello@discoverpilgrim.com or 7400097974.

You can track your current order status by visiting our website https://discoverpilgrim.com/pages/track-your-order. If your query remains unresolved, please reach out to our customer support team on hello@discoverpilgrim.com or 7400097974.

We’re sorry to hear that. Typically, our courier partner makes 3 delivery attempts before returning the order. Please check your SMS or email for any updates about the delivery. You can also check detailed status for your order by clicking on https://discoverpilgrim.com/pages/track-your-order

You can cancel your order at your end within 15 minutes of placing it. After this period, please contact our customer support team for assistance. Kindly note that orders already shipped are not eligible for cancellation.

Orders can only be canceled before they are shipped. Once your order has been dispatched, it cannot be canceled.

If your order was canceled on our end, it may have been due to a violation of our Terms and Conditions, such as exceeding order or product limits. For more information, please refer to our Terms and Conditions

Thank you for your interest in Pilgrim. Reach us via email: social@discoverpilgrim.com

The best coupon codes will be available at checkout. You can apply them to enjoy the benefits.

You can follow the below steps to avail the "B1G1" offer:
1. Add a minimum of 2 products to the cart
2. Use Code: B1G1
3. The lower value product will be free

The B1G1 offer does not provide 50% discount. Instead, if you add at least two items to the cart, the lowest priced item will be free and you will only pay for the highest priced item.

No. You need to add at least 2 items to the cart to avail the B1G1 offer. The lowest priced item will be free and you will pay only for the highest priced item.

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